Year

1982

Video Details

16:10; color; sound; V-220 CA290; S. 828

Description

The importance of kindness, courtesy and patience is stressed in this comical look at the daily life of the hospitality industry. A tuxedo-clad "patron saint of good service" watches omnipotently as waiters, hotel operators, switchboard workers and airline receptionists in one city respond poorly in trying interactions with dissatisfied customers. As a result of their behavior, tourism is decreasing, businesses are closing, jobs are disappearing and times look bad. In the "other" city, all the same service workers handle those difficult situations gracefully after getting some pep talk from the tuxedo-clad man. As a result, tourism is thriving, business is good and everybody wins. Produced by the Florida Department of Tourism.

Contributors

Florida Department of Tourism

Geographic Subject

Florida

Subject

Airline industry
Customer service
Economic conditions
Hotels
Promotional films
Tourism industry